• Use code SPECIAL10 to get 10% discount on VPS.
  • CLIENT AREA
  • LIVE CHAT
  • info@estoxy.com

RETURN AND REFUND POLICY



We offer unconditional 3 Days full Moneyback Guarantee on all of our VPS packages. However moneyback guarantee and refund is not available for dedicated servers.
If you are not satisfied with our services and wish to cancel your service, you must submit your cancellation request within first 3 days of your purchase/activation to get a full refund. All refund requests made after first 3 days of purchase/activation will NOT be processed.

In case, we refuse to host your website or suspend/terminate your account permanently, we will provide you a full backup and partial refund (for remaining days).
  • All payments will become non-refundable after 3 days account activation period. This includes any one time setup fee and subsequent charges regardless of usage.
  • All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred and they should be reported directly to us.
  • 3 days money back guarantee is NOT applicable for dedicated server, Domain Registrations & any product like license, upgrades, addons, additional IP, KVM etc. and they are NOT refundable.
  • Payments for Upgrades, Addons, Setup fees and Domain Registrations are NOT refundable.
  • We reserves our right to deny a refund request or provide a partial refund.
  • Only One Refund is applicable per client. Once a client has been refunded for one of his services, he can NOT claim for refund on another services.
  • Any Credit balance in Client's Area is NOT eligible for refund. It can only be used for purchasing new services or paying any existing/upcoming invoices at our website.
  • If we are NOT able to refund client's payment via payment gateway due to any reason, refunds will be posted as credit to the client's account.
  • If you downgrade any service, we don't provide any credit-back or refund. Only your billing will be updated so that you will be charged as per new price from next billing cycle.
  • If you violate any point of our Terms of Service, you will NOT be eligible for any refund.
  • All refund/reversals will be made via the same payment method using which you have paid us.
  • All refund requests will be processed within 24 hours from our end. Your bank may take 3-4 working days to credit the refunded amount.
  • Customers signing up for the sole purpose of getting a refund would be classified as people misusing our refund policies. We have found out that people suspended on other hosts for resource abuse/spam etc. signup under the Money back guarantee and try to overload our servers too. This is against the TOS and as below, no refunds will be issued in such cases. Also such people just need a place to dump their data at times and just misuse the refund policy for temporary hosting. We will evaluate if such misuage was done before processing any refunds on all accounts. Accounts found guilty would not be entitled for a refund.



    Copyright © Estoxy OÜ. All rights reserved. S€PA